Support

Contact obid

Get help with listings, orders, account access, policy questions, and early-site feedback for OBID LIMITED's marketplace services.

General Support

For account support, listing questions, and transaction issues:

Email: support@obid.co.uk

Response target: within 1 business day

If your issue relates to an order, the quickest route is your account area where you can open a case directly from the order card.

Safety & Reports

Report suspicious listings, abuse, or policy breaches:

Email: safety@obid.co.uk

Company

Legal entity: OBID LIMITED

Company number: 17180080

Registered in: England and Wales

Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

obid is the marketplace brand operated by OBID LIMITED in the UK.

Content Removal Requests (Copyright, Counterfeit, Illegal Content)

Individuals, companies, and government/public bodies can request listing removal where content appears unlawful or infringes rights (for example copyright infringement, counterfeit goods, or fraudulent listings).

Send requests to safety@obid.co.uk with subject line Content Removal Request.

What to include

  • Your full legal name, organisation (if applicable), and contact details.
  • A description of the protected work or right being infringed, and why you are the rights holder or authorised representative.
  • The exact obid listing URL(s) you want removed.
  • If available, the original source URL or reference proving ownership/authenticity.
  • A good-faith statement that the use or listing is unauthorised or unlawful.
  • The action requested (for example removal, disabling access, or urgent review).

How we handle requests

  • We review actionable reports as quickly as possible and may remove or restrict a listing while checks are completed.
  • We may request additional evidence before final action where information is incomplete.
  • Where appropriate, we may notify the listing party and provide a route to respond.

Privacy and disclosure: obid does not disclose personal information about users to private complainants unless required by law, court order, or other valid legal process.

In-app Help

If you are already signed in, you can use the built-in support tools for faster help and clearer tracking.

Open Orders Disputes & Cases Notifications
  • Use Orders to find the purchase and open a support request.
  • Use Disputes & Cases to reply, escalate, and track the outcome.
  • Watch for sitewide announcements and account notifications for updates from the admin team.

Bugs & Improvements

obid is a growing platform, so your reports help us fix bugs and improve the experience faster.

Report a Bug Suggest an Improvement
  • Tell us what page you were on and what you expected to happen.
  • Include your device, browser, and screenshots if possible.
  • Feature ideas and usability suggestions are welcome too.

Before You Contact Us

  • Include your account email and listing/order ID if available.
  • Describe what happened and what outcome you need.
  • Add screenshots where possible for faster support handling.